Privacy Policy

Effective Date: November 14, 2026

Lush Haus Studio LLC (“Lush Haus,” “we,” “us,” or “our”) operates a beauty studio in Buford, Georgia, offering brow and lash services. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website (thelushhaus.com), social media, lead forms, SMS messages, and in-studio visits.

Information We Collect

We may collect the following personal information:

Contact information: your name, phone number, and email address, provided when you submit a form, contact us directly, or book an appointment.
Service preferences: the type of beauty service you are interested in (e.g., Ombré Brows, lash extensions), as indicated on forms or during conversation.
Communication records: the content of SMS messages and other communications exchanged between you and Lush Haus Studio.
Booking and payment information: appointment details processed through our booking platform. Payment data is handled directly by our payment processor and is not stored by Lush Haus Studio.

How We Collect Your Information

We collect information through:

Our website: when you use the contact form, SMS signup form, or booking features on thelushhaus.com.
SMS conversations: when you exchange text messages with us after opting in.
Meta (Facebook/Instagram) Lead Ad forms: when you fill out a lead form expressing interest in our services.
In-person interactions: when you visit the studio for a consultation or appointment.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries about our services
Send you SMS messages about your service interest, appointment scheduling, and aftercare instructions (only with your explicit consent)
Schedule and manage your appointments
Improve our services and client experience
Comply with legal obligations

SMS Messaging

If you opt in to receive SMS messages from Lush Haus Studio (by checking the consent box on our SMS signup form or lead form), we will send you text messages related to your service inquiry, appointment scheduling, and general studio communication.

Message frequency: message frequency varies based on your conversation and booking needs. Typically 2–15 messages per interaction.
Message and data rates: standard message and data rates may apply depending on your mobile carrier and plan.
Opt-out: you may opt out of SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation message and no further texts will be sent.
Help: reply HELP for assistance or contact us at studio@thelushhaus.com.
Re-subscribe: if you previously opted out and wish to receive messages again, text START to our number.

Mobile phone numbers and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and SMS consent information are used solely to communicate with you about your inquiry and our services.

AI-Assisted Communication

Some initial SMS replies may be generated with the assistance of artificial intelligence technology, trained on our service information and designed to match our brand voice. These AI-assisted messages help us respond promptly to your questions about services, pricing, and aftercare. A human team member reviews and takes over conversations when you are ready to book an appointment or have questions requiring personal judgment.

Data Sharing

We do not sell your personal information. We may share your information with the following service providers who assist us in operating our business:

Authorize.net: card payment processing for booking deposits. Your card details are entered into a secure form provided by Authorize.net and are never stored on our systems.
Twilio: SMS message delivery
Resend: email delivery for confirmations and reminders
Cloudflare: spam protection on our forms
Anthropic: AI-assisted message generation
Meta Platforms: lead form hosting and advertising
Supabase: secure data storage

These providers are contractually obligated to use your data only for the purpose of providing services to Lush Haus Studio and are bound by their own privacy policies.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. Your data is stored in encrypted databases and transmitted over secure connections. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services to you, comply with legal obligations, and resolve disputes. If you opt out of SMS messaging, we retain a record of your opt-out preference to ensure we honor it, but cease all marketing and conversational messages.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Withdraw consent for data processing

To exercise any of these rights, contact us at studio@thelushhaus.com.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a person under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Lush Haus Studio LLC
3333 Buford Dr., Unit VB07A
Buford, GA 30519
Email: studio@thelushhaus.com
Website: thelushhaus.com